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Deskjet 2622 Color ink cartridge won't show any level and won't print

Deskjet 2622
Android 9.0 Pie

I can't get my deskjet to print or go online and it won't show any level of colored ink and it's brand new. I have tried all the steps but with no help and I can't get the print doctor to open on my system

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Deskjet 2622 Color ink cartridge won't show any level and won't print

Hi @Kellyktrs

Welcome to the HP Support Community. I'd be happy to assist you. As you are using an Android mobile, HP Print and Scan Doctor will not work on it. This diagnostics application is only for Windows PC.

 

Print a Printer Status Report to check the level of ink

Press and hold the Cancel button  for 3 seconds.

A Printer Status Report prints.

 

Try making a standalone copy in black and color to identify the defective ink cartridge.

 

Install HP Smart app to print and scan from your Android mobile. You may also check the ink levels on this app.

Click here to download and know more about the app.

 

If the issue persists, perform the steps mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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