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Deskjet 2655 no ink during print job

Deskjet 2655
macOS 10.15 Catalina

Hi there, unable to resolve a printing issue for HP Deskjet 2655.  All appears functional and well, except for that no ink is deposited on the paper whenever I try to run a test page, alignment or just print something. Any ideas on how to fix? 

 

Thanks in advance for your help!

~Shari

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Deskjet 2655 no ink during print job

Hi @sross76

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page 

  1. Load plain paper into the input tray.

  2. Click the Apple menu, and then click System Preferences.

  3. Depending on your operating system, click Print & Scan or Printers & Scanners.

  4. In the Print & Scan or Printers & Scanners window, select your printer, and then click Options & Supplies.

  5. Click Utility, and then click Open Printer Utility.

    HP Utility opens.

  6. Click Print Quality Diagnostics, and then click Print.

    A Print Quality Diagnostic page prints.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix "printing blank pages" issue applicable for your printer -  Color or Black Ink Not Printing and Fixing Poor Print Quality

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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