05-03-2020 07:56 PM
Hi there, unable to resolve a printing issue for HP Deskjet 2655. All appears functional and well, except for that no ink is deposited on the paper whenever I try to run a test page, alignment or just print something. Any ideas on how to fix?
Thanks in advance for your help!
05-11-2020 01:49 PM
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience
To better assist you -
1) Does the copy print out the same way?
2) What's the application you are trying to print from? Have you tried printing from a different application or devices?
While you respond to that, let's print a Print Quality Diagnostic page
Load plain paper into the input tray.
Click the Apple menu, and then click System Preferences.
Depending on your operating system, click Print & Scan or Printers & Scanners.
In the Print & Scan or Printers & Scanners window, select your printer, and then click Options & Supplies.
Click Utility, and then click Open Printer Utility.
HP Utility opens.
Click Print Quality Diagnostics, and then click Print.
A Print Quality Diagnostic page prints.
Post the Print Quality Diagnostic page here so we can help you further.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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Have a great day!