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‎09-19-2019 03:09 PM - last edited on ‎09-22-2019 08:36 AM by Retired

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Hello- Would you please DM/email me as well with the solution? I haven’t been able to fix this issue yet and I’ve spent literally weeks trying everything available online... 
3 REPLIES 3

‎09-22-2019 09:32 AM

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Hi @TiffanyBlue_805

 

Welcome to the HP Support Community. 

 

Try restoring the network settings to defaults -  Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎09-22-2019 02:50 PM

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no, that doesn’t work. It’s the admin password I need. No ‘normal’ fix works. Please help me factory reset the whole printer.

 

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‎09-23-2019 03:23 AM

HP Recommended

@TiffanyBlue_805

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this issue, they should be able to help.

 

Have a great day! 

Asmita
I am an HP Employee

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