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Deskjet 3630 spooling tasks then deleting them

Deskjet 3630 All-in-One
Microsoft Windows 8.1 (64-bit)

I have a Deskjet 3630 All-in-One which is wirelessly connected to my house's network.  As of a day or two ago, it has ceased being able to print documents, regardless of the source PC.  It can however still print test pages perfectly fine which makes the HP Print and Scan Doctor effectively useless at diagnosing the problem.

 

On my loungeroom PC the process in the print queue is too quick to really follow - the task enters the queue, spools and then disappears from the queue with nothing printed.  On my main PC though it happens a bit slower and so the steps the print queue goes through are easily observed: the task spools, moves to the print stage and then immediately switches to deleting itself from the print queue.

 

Both computers are running Windows 8.1, and I have already uninstalled the printer completely and then reinstalled it again on the loungeroom PC.

 

This issue has effectively rendered the device useless as a printer (unless I wanted to start a test print scrapbook collection).  It obviously *can* receive network print tasks, but for some reason if it's anything other than a test page it won't actually process them.

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Deskjet 3630 spooling tasks then deleting them

Are you running a anti-virus program?

 

Restart your computer and log into a Windows using a different Windows account.
If the printer works from another account, make sure the account you are trying to print from has the necessary permissions to print.

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Deskjet 3630 spooling tasks then deleting them

I usually use Avira, have never had problems with it before (although I just checked and it seems I haven't reinstalled it on my desktop PC since rebuilding it a few months ago, so it's not a factor).

And both computers have been restarted and use different Windows accounts from each other.  Both have previously been able to print and are now not able to.  No permissions have been changed on either PC.

 

And there haven't been any system updates to either PC during the time this issue has occurred because the wifi network they operate from has (due to unrelated ISP issues) lost access to the internet, which occurred several days before this issue started happening.

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Deskjet 3630 spooling tasks then deleting them

Disable or remove Avira & try printing.

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Deskjet 3630 spooling tasks then deleting them

I think you missed the part where it literally can't be the cause because:
a. It's only installed on one of the computers and the problem is experienced across multiple devices,
b. The problem started two days ago and Avira has been on that system longer than that, and
c. Avira has not received any updates this week because that computer has not had internet access to receive any updates.

How is Avira meant to affect print queues of computers it's not even installed on?  Its protection isn't *that* good.

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Deskjet 3630 spooling tasks then deleting them

Just trying to eliminate possible causes.

 

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Deskjet 3630 spooling tasks then deleting them

None of the computers are capable of obstructing each others' access to the printer - the printer has no physical connections to any computer, it's a purely wifi-enabled network printer.

 

That means the problem must either be the printer itself or a common factor between the computers like the current lack of internet connection.

 

So, how do I go about factory resetting the printer?

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Deskjet 3630 spooling tasks then deleting them

I do not have that info, if you are still under warranty you can contact HP support.

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