02-09-2020 09:54 AM
Ordered and installed authentic HP cartridges and the print quality has been horrible ever since. Blacks just dont come properly. any reason why this could be happening? Have tried online support, cleaning the printer, printing test pages, aligning printer etc. None seems to be working. Pls help
02-12-2020 02:09 AM
@Hammad_Mumbai, Welcome to HP Support Community!
If you have already performed the steps from the document Fixing Poor Print Quality and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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