05-15-2020 03:23 AM
We have a Deskjet 3720 in the house and a number of us use the printer via wifi. On occasion, the printer will keep reprinting documents, often some time after the original print has completed. It did it this morning, when my daughter turned her laptop on, the printer started printing a document she had printed yesterday. Every time I cancel the print on the printer, it just starts again. Can anyone please assist?
05-21-2020 07:35 AM
@jhwatling, Welcome to HP Support Community!
Follow the steps below-
Step 1: Update your computer antivirus software
Update your preferred antivirus protection program. Then scan for and remove any viruses, spyware, and malware.
You can get a free online antivirus scan from sites such as McAfee or Norton.
If removing any viruses, spyware, or malware resolved the issue, you do not need to continue troubleshooting.
Step 2: Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Step 3: Uninstall the printer software
Corrupted or incomplete software could cause the printer to feed a blank page after each print job.
Disconnect the USB cable from the printer, if necessary.
In Windows, search for and open the Control Panel.
Click Programs and Features.
In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.
Follow the on-screen instructions to complete the software removal.
Restart the computer.
Step 4: Reinstall the printer software
Download and install the latest print driver from the HP website.
Turn on the printer.
Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.
If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.
If you need to change the operating system, click Change, select your version, and then click Change.
Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.
If downloading the latest driver resolved the issue, you do not need to continue troubleshooting.
Step 5: Print directly to the printer
Change the printer spooler option in printer properties to print directly to the printer.
Search Windows for devices and click Devices and Printers in the list of results.
In the list of installed programs, right-click your HP printer name, and then click Printer properties.
You might need to click the name of your printer.
Select the Advanced tab.
Select the option Print directly to the printer.
Click Apply, and then click OK.
Hope this helps! Keep me posted.
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