cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
56
Flag Post
HP Recommended

Deskjet 3720 keeps reprinting documents

Deskjet 3720
Microsoft Windows 10 (64-bit)

We have a Deskjet 3720 in the house and a number of us use the printer via wifi.   On occasion, the printer will keep reprinting documents, often some time after the original print has completed.  It did it this morning, when my daughter turned her laptop on, the printer started printing a document she had printed yesterday.  Every time I cancel the print on the printer, it just starts again.  Can anyone please assist?

 

Thanks

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
10,260 10,240 777 771
Message 2 of 2
15
Flag Post
HP Recommended

Deskjet 3720 keeps reprinting documents

@jhwatling, Welcome to HP Support Community!

 

Follow the steps below-

 

Step 1: Update your computer antivirus software

Update your preferred antivirus protection program. Then scan for and remove any viruses, spyware, and malware.

NOTE: 

You can get a free online antivirus scan from sites such as McAfee or Norton.

If removing any viruses, spyware, or malware resolved the issue, you do not need to continue troubleshooting.

 

Step 2: Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Step 3: Uninstall the printer software

Corrupted or incomplete software could cause the printer to feed a blank page after each print job.

  1. Disconnect the USB cable from the printer, if necessary.

  2. In Windows, search for and open the Control Panel.

  3. Click Programs and Features.

  4. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.

  5. Follow the on-screen instructions to complete the software removal.

  6. Restart the computer.

Step 4: Reinstall the printer software

Download and install the latest print driver from the HP website.

  1. Turn on the printer.

  2. Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

  3. Go to HP Customer Support - Software and Driver Downloads.

  4. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

  5. If you need to change the operating system, click Change, select your version, and then click Change.

  6. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

If downloading the latest driver resolved the issue, you do not need to continue troubleshooting.

 

Step 5: Print directly to the printer

Change the printer spooler option in printer properties to print directly to the printer.

  1. Search Windows for devices and click Devices and Printers in the list of results.

  2. In the list of installed programs, right-click your HP printer name, and then click Printer properties.

    You might need to click the name of your printer.

  3. Select the Advanced tab.

  4. Select the option Print directly to the printer.

  5. Click Apply, and then click OK.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation