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512Dude
Level 2
10 9 1 5
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Deskjet 3755 Lost Password

Deskjet 3755
Microsoft Windows 10 (64-bit)

Lost the password to the printer and cannot manage settings etc.

How can I do a hard reset and reinstall this printer?

I have checked out other forum answers and they do not solve the issue.

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512Dude
Level 2
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Deskjet 3755 Lost Password

************     WARNING   ************

 

Responses are popping up from fake support websites suggesting you call a 1.800 number.  They will try to direct you to use the Run command (Windows Key +R) and enter a website in the command line.  DO NOT follow their instructions, they are scammers and trying to gain access to your computer.

Ensure that you are only following advice of HP Experts listed on the site as such.

HP Support Agent
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Deskjet 3755 Lost Password

@512Dude We appreciate the heads up on the scammers, that said, I need you to elaborate on which password you are referring to? So we could get you accurate steps to resolve this issue once and for all,

Also, try the below steps to perform a hard reset in the meantime:

 

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

NOTE: 

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

Wait until the printer is idle and silent before you proceed.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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512Dude
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Deskjet 3755 Lost Password

Still asking for a password.

 

Here is the screen shot:

 

Untitled1.jpg

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512Dude
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Deskjet 3755 Lost Password

A second screen that shows all the features locked by an admin that I don't have access to because there is a pwd set that I don't know.

 

Untitled1.jpg

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HP Support Agent
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Deskjet 3755 Lost Password

@512Dude That's the EWS page and to reset the same, you could use the below steps:

Refer to the user guide for your device for more details: click here

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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512Dude
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Deskjet 3755 Lost Password

Riddle_Decipher

i don't know why answering this question seems so difficult but what I am asking for is a process to reset the admin password on the device.  The Wi-Fi Direct password is 12345678 for the unit but the other features are locked by an admin password which I no longer have.

How do I reset the hardware so that it resets the device to factory default settings with no admin password. I want to create a new password so I can then manage the device.

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HP Support Agent
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Deskjet 3755 Lost Password

@512Dude Ideally, the steps mentioned earlier would help reset the password, if that didn't work, I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: 

Click here to know how the private message function works. 

 

Stand by for updates!

And have a good day.

 

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

Riddle_Decipher
I am an HP Employee

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