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‎12-07-2017 03:33 AM - edited ‎12-07-2017 03:34 AM

HP Recommended
Product: Deskjet 4535
Operating System: Microsoft Windows 10 (64-bit)

Hello.

 

All of a sudden, since around 25-Nov, the Google Cloud Print status for my HP Deskjet 4535 printer is always showing  as 'currently offline'. I have confirmed that the printer is connected to the internet and I can access it from the HP Connected website too. Emailing attachments to my @hpeprint.com email ID works fine.

 

For debugging the Google Cloud Print issue-

I have tried removing my printer from Google Cloud Print and then re-registering it once again on Google Cloud Print. The printer goes though all the steps and I get a final sheet printed from the printer which says "google cloud print has been set up successfully".  

I have also made sure that my Chrome broswer is updated to the latest version.

 

Yet the status of my printer always shows as 'offline' on the google cloud print website.

 

Pls help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-08-2017 08:58 AM

HP Recommended

Hi @SameerTangri,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues with the google cloud print.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2BjOKJZ

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-08-2017 08:58 AM

HP Recommended

Hi @SameerTangri,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues with the google cloud print.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2BjOKJZ

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎12-09-2017 07:26 AM

HP Recommended

Thank you. This has solved my problem!

Was this reply helpful? Yes No

‎12-09-2017 12:19 PM

HP Recommended

Hi! @SameerTangri, I am the Mr.Robot. It looks like you were interacting with @The_Fossette, but he is out of the office today, so I'll take over from here.

 

I am happy to hear that your issue got resolved.

 

If you have any queries in future related to any HP products, you can always reach out to us.

 

We will try our best to help you out.

                             

Take care,

Have a great day! 🙂

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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