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Thomas1232
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Deskjet 4650 Ink Issue

Deskjet 4650
Microsoft Windows 10 (32-bit)

I continue to get "Ink cartridge not installed correctly". I pull the cartridge out, push back in and it prints what I spooled.  I go to print to another sheet and get the error message again.  I tried replacing the cartridge and got the same error.  I pulled the cartridge out and cleaned the contacts on the cartridge and the carriage.  Same error.  It's odd that it will work for 1 print job after reseating but then goes back to error.

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HP Support Agent
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Deskjet 4650 Ink Issue

@Thomas1232, Welcome to HP Support Community!

 

Clean the electrical contacts

Remove the ink cartridge indicated by the error message, clean the electrical contacts, and then reinsert the ink cartridge in its color-coded slot.

  1. Turn the printer on.

  2. Open the door to access the ink cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Remove the ink cartridge indicated in the error message from its slot, holding it by its side.

      caution:

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

  5. Remove any protective tape that still might be on the contacts.

      caution:

    Do not touch or try to remove the copper electrical strip.

    Remove the plastic tape and do not touch the contacts or ink nozzles

  6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the ink cartridge.

    Cleaning the copper-colored contacts on the ink cartridge

  7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

    The carriage contacts

  8. Wait 10 minutes for the contacts to dry.

  9. Reinsert the ink cartridge.

    • Insert the black ink cartridge into the right slot.

    • Insert the tri-color ink cartridge into the left slot.

  10. Repeat these steps for the other ink cartridge, if necessary.

  11. Close the ink cartridge access door.

  12. If the error persists, repeat the previous steps to clean the ink cartridge and carriage contacts a second time.

  13. Check for the error message.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Thomas1232
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Deskjet 4650 Ink Issue

I cleaned the contacts twice, downloaded the latest firmware and it is still happening.  It seems to be only the black cartridge.  I still get 1 printing out of it before it fails.

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Deskjet 4650 Ink Issue

@Thomas1232

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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