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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-19-2017 06:32 AM

HP Recommended
Product: HP Deskjet D 4260
Operating System: Microsoft Windows 10 (64-bit)

Simply says "Paper jam"

1 REPLY 1

‎02-20-2017 06:34 AM

HP Recommended

Greetings @David_H33, 

 

Thanks for the post. 

 

I understand that you are getting a paper jam error your printer. Don't worry, I will be happy to help.

Have you tried any troubleshooting steps on your own?

Are you using regular paper or special paper?

Have you checked the print settings on the computer?

 

Request to open the rear access door of the printer, clear the jammed paper. Refer to this article for assistance. 

Perform a hard reset on the printer. Turn off the printer, disconnect the power cord, wait for a minute and connect the printer's cord directly to a wall outlet. (do not use a surge protector to connect the printer's power supply.)

If the issue persists, please contact our phone support for the service or upgrade options for your printer.

HP DeskJet D4200 Printer Series - 'Out of Paper' Error Message and the Printer Does Not Pick Up or F...

Make sure to select the correct paper settings on the computer before you print.

HP Printers - Using Your Printer with Windows 10

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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