Deskjet F380 not printing word documents

[Buffalo67]

My Deskjet F380 will not print a word document.  It prints pages from internet, email, etc.  Any idea what I have going on here.

[Riddle_Decipher]

@Buffalo67 The issue could have been caused by the security settings changed on the user profile.

You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC.

Here are the steps to configure UAC settings:

• Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings.
• To turn off UAC, move the slider to the Never notify position, and then click OK. 
• if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.

P.S: Welcome to HP Community 😉

I hope that answers your query,  

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Have a great day ahead.

[Buffalo67]

thanks, but my grandson had another printer that he gave me and I already had it hooked up before getting your message so I didn't try your suggestion.  

[Riddle_Decipher]

@Buffalo67 Alright, when you wish to try the suggestions, and need any help, feel free to get back to us,

Have a good day, ahead.