09-29-2019 10:25 AM - edited 09-29-2019 10:34 AM
Model: HP Deskjet F4580 CB755-64001
Computer: Surface pro 4 Win 10
I have two cartridges (Black, Color). B is original, C is refilled.
The problem is that when I print (pdf or jpg) I get a uniform shadow (see pictures). This seems to happen when both cartridges are used.
Here are some informations:
WITH BOTH CARTRIDGES INSERTED
- If I select "only print in grey nuances", the problem persists.
- If I change the quality of the printing or select the saving ink option, the problem persists.
WITH JUST ONE CARTRIDGE INSERTED (only B or only C)
- the printing is fine
Some more informations:
The colored copy is affected by the problem. The B copy is not.
The trial page is affected by the problem.
The alignment page is not affected.
I already tried aligning! I already tried completely uninstalling the printer and the drivers, but the problem persists.
Please, can someone help me?
09-29-2019 10:55 AM
Looks good to me, as explained in the video if configuration page is printed fine then you have a computer-related problem. By printing configuration page you eliminated computer and driver.
When I first read your post I was like 99% sure that this is a computer issue, not printer related.
The only thing that still confuses me you wrote: The colored copy is affected by the problem. The B copy is not.
Can you confirm that once more, make a color copy of something if it's good then the problem is in your computer if it's not good then my theory of blaming a computer is wrong?
09-29-2019 11:51 AM - edited 09-30-2019 05:35 AM
Unfortunately, it's an apartment for rent, so I can't track the origins of the problem... I remember having tried last year with two other (refilled) cartridges and having the exact same issues.
EDIT: here is the proof. This is the back of the notebook: one copy is BW, the other is C. As you can see the shadow only appears in the colored copy.
10-12-2019 10:09 AM
I bought new original cartridges. Same thing. I bought another printer, same model (found second hand one on the internet near me). Same thing. It's honestly incredible: it must actually be the printer since both do it when copying. But fk it's 2 different printers. How is it even possible?
10-15-2019 07:21 AM
Welcome to the HP Support Community.
Is the Printer connected directly to a wall outlet? If not, please do and check.
Also. try updating the Printer firmware: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
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