Deskjet F4580 prints double

[roddik]

Model: HP Deskjet F4580 CB755-64001

Computer: Surface pro 4 Win 10

I have two cartridges (Black, Color). B is original, C is refilled.

The problem is that when I print (pdf or jpg) I get a uniform shadow (see pictures). This seems to happen when both cartridges are used.

Here are some informations:

WITH BOTH CARTRIDGES INSERTED

- If I select "only print in grey nuances", the problem persists.

- If I change the quality of the printing or select the saving ink option, the problem persists.

WITH JUST ONE CARTRIDGE INSERTED (only B or only C)

- the printing is fine

Some more informations:

The colored copy is affected by the problem. The B copy is not.

The trial page is affected by the problem.

The alignment page is not affected.

I already tried aligning! I already tried completely uninstalling the printer and the drivers, but the problem persists.

Please, can someone help me?

[Valsimot]

Can you print a configuration page from this YT video tutorial and how does it look?

[roddik]

Hello, thank you for the answer.

It prints this.

Oh, and the 4 previous pictures are, in order: only B page, alignment page, B+C page, only C page

[Valsimot]

Looks good to me, as explained in the video if configuration page is printed fine then you have a computer-related problem. By printing configuration page you eliminated computer and driver.

When I first read your post I was like 99% sure that this is a computer issue, not printer related.

The only thing that still confuses me you wrote: The colored copy is affected by the problem. The B copy is not. 

Can you confirm that once more, make a color copy of something if it's good then the problem is in your computer if it's not good then my theory of blaming a computer is wrong?

[roddik]

Actually, I sadly confirm that... Will post the pictures later.

[Valsimot]

Strange, it could be that refilled C cartridge got bad or just the printer got bad.

When this problem first occurred, and when did you installed C cartridge?

[roddik]

Unfortunately, it's an apartment for rent, so I can't track the origins of the problem... I remember having tried last year with two other (refilled) cartridges and having the exact same issues. 

EDIT: here is the proof. This is the back of the notebook: one copy is BW, the other is C. As you can see the shadow only appears in the colored copy. 

[roddik]

UP!

Anyone there has any idea?

[roddik]

I bought new original cartridges. Same thing. I bought another printer, same model (found second hand one on the internet near me). Same thing. It's honestly incredible: it must actually be the printer since both do it when copying. But fk it's 2 different printers. How is it even possible?

[Betty0610]

@roddik

Welcome to the HP Support Community.

Is the Printer connected directly to a wall outlet? If not, please do and check.

Also. try updating the Printer firmware: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!