11-22-2019 12:37 PM - edited 11-23-2019 08:20 AM
Solved! Go to Solution.
11-25-2019 01:52 PM
@bobo2014, Welcome to the HP Support Community!
Resetting the printer to its factory settings may resolve this issue.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
12-28-2019 02:44 AM
Now I am having the Admin lock while using the embedded web server it is asking for a username and password while using the embedded web server but my printer admin lock is fixed. I have totally uninstalled the printer software and reinstalled. Please see screenshots. I get the same issue while using the HP smart app.