11-22-2019 12:37 PM - edited 11-23-2019 08:20 AM
11-25-2019 01:52 PM
@bobo2014, Welcome to the HP Support Community!
Resetting the printer to its factory settings may resolve this issue.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Let me know how this goes.
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