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‎07-06-2020 07:17 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello Team,

I purchased my HP Deskjet Ink Advantage 2540 printer from Dubai, UAE. I moved to India and the ink catridges 650 is not available here. Instead I purchased 678 catridges which are available here. But when I use them, I get 'Incompatible Catridges' error. Could you please guide me to update/change my region to India?

2 people had the same question
3 REPLIES 3

‎07-08-2020 08:37 AM

HP Recommended

@iktaurus, Welcome to the HP Support Community!

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎07-14-2020 03:06 AM

HP Recommended

Dear Kumar,

Requested screenshots has been shared, but still awaiting for a resolution for this issue.

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‎08-15-2020 02:06 AM

HP Recommended

Update to the viewers of this post: 

1. HP support engineer helped to reset the device region, but that still didnt solve the problem.

2. I was advised to contact PAID customer support for a resolution.

 

The customer support for my region either goes to an IVR or no response. I will try a last attempt if they can fix this, if not resolved then will just throw away this HP printer & cartridge in garbage.

 

BEWARE OF THIS RIDICULOUS PROBLEM OF HP PRINTERS, BEFORE BUYING. SALES GUYS WONT TELL YOU ABOUT IT. 🙂

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