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‎12-30-2019 05:26 AM

HP Recommended
Product: Deskjet3760 printer
Operating System: macOS 10.15 Catalina

New printer printing fine in B&W, but when I come to try and print in colour there is no option on the menu to do this.  Looked on HP online manual but can see nothing relevant.  Am I being stupid here?!?!?!?!

Thanks

3 REPLIES 3

‎01-01-2020 09:06 AM - edited ‎01-01-2020 09:08 AM

HP Recommended

Hi @Jay441

Welcome to the HP Support Community. To assist you better, I need to know the following:

  • Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?
  • How is the printer connected to the MAC, USB or Wireless?

HP DeskJet 3760 All-in-One Printer is AirPrint compatible. Make sure the printer is installed using an AirPrint driver.

 

Also, make sure the print settings are proper. Refer to this document. Uncheck Black and White option if selected while printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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‎01-02-2020 01:56 AM

HP Recommended

Hi

Thanks for the reply.  I ended up having an online chat with one of your advisors who suggested uninstalling and then reinstalling, which as something I was going to try next!  It worked and able now to print colour copies.  

No idea what the issue was but sorted now. 

Thanks

Jayne 

 

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‎01-02-2020 08:02 AM

HP Recommended

@Jay441

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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