Desktop icons lost

[laynelab]

After loading the full software, I had two beautiful icons: One for HP Print and one for HP Scan. Somehow they have disappeared. I tried uninstalling/installing the software and using Print and Scan Doctor but I cannot get tem back. I searched the HP folders but cannot find them to make shortcuts. I seached the community archives and could not find the solution.  HELP!

laynelab

[Kumar0307 · Accepted solution]

Hi @laynelab

Having shortcuts on the desktop screen saves a lot of time and makes it easier to open the applications. Who wouldn't want them, right?

When you install the full-featured driver from the HP Support site, a shortcut to the HP Printer Assistant is automatically created on the desktop.

Make sure this is installed. Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

If you have already installed the full-featured driver, on the PC, go to the search bar, type in your printer name > right-click > send to desktop.

To create a scan shortcut:

Open File Explorer and browse to drive C under 'This PC'.

Open Program Files (x86), then open the HP folder and the printer model folder.

Open the bin folder, then right click HPScan.exe and select Send to > Desktop.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[laynelab]

THanks! Reinstalled the full-feachered and I'm back in business!

Layne

[Kumar0307]

@laynelab

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!