Device not available?

[Irish--BB]

Nothing appears to work. I have followed your instructions including turning off the Security Software etc etc .. The siturating only exist on one Windows 10 Lap Tops and I received the following error Messages:

Help as I still cannot remove/delete the HP Printer (actual 6968 apparently using system for 6960).  The following are the error messages  I receive when attempting the final step to remove HP OfficeJet Pro 6968/6960 using printui.exe /s  ------  Is their anyone I should call directly or what else might you suggest?????????

The following package(s) can not be deleted:

hpygid20_v4.inf (x64)

This package contains the following driver(s) that are in use:

HP OfficeJet Pro 6960 PCL-3; This driver is used on:

   HP OfficeJet Pro 6968 PCL-3

   HP OfficeJet Pro 6960 PCL-3

The following driver(s) can not be deleted:

Driver HP OfficeJet Pro 6960 PCL-3 (x64) is in use. It is used on:

    HP OfficeJet Pro 6968 PCL-3

    HP OfficeJet Pro 6960 PCL-3

[Flower_Bud]

@Irish--BB

It looks like you were interacting with @Barachiel, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

Thanks for responding 🙂

I understand you're facing issue while uninstalling printer drivers: 

Let's try these steps before you uninstall printer driver: 

· Press “Windows key” + “r” to get the “Run” window.

· Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

· Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

· Go to services again - Start the print spooler.

· Now check for issue resolution.

Once completed, try uninstalling drivers. If the issue persists, please create a new user account on your PC and install printer drivers: 

Let me know how this goes,

Cheers 🙂