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Neecy9395
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Devices not connecting to Envy 5661

Envy 5661
iOS

I can’t connect to my printer from my devices but I can print from my Mac. Help please?

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Devices not connecting to Envy 5661

@Neecy9395, Welcome to the HP Support Community!

  • Make sure the printer and the iOS device are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the iOS device should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Make sure both the devices are up-to-date

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Check for updates on the iOS device

Click here to know how.

 

To print from your iOS device, 

  1. Open the item you want to print, and then tap the Share icon  or  .

  2. Tap Print or the Print icon  to open Printer Options.

  3. Tap Select Printer to select your printer.

  4. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

    • Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

    • Number of copies: Select how many copies you want to print.

    • Black & White: Select to print in grayscale. This option only displays for color printers.

    • Double-sided printing: Print on both sides of the paper for certain file types.

    • Page range: Select specific pages within a document or webpage to print.

    Printer Options screen

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Neecy9395
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Devices not connecting to Envy 5661

Kumar0307,

Thank goodness! I have my awesome Printer back under control with your help! Thank you! Same networks.... who would have thought?

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Devices not connecting to Envy 5661

@Neecy9395

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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