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Posts: 1
Member Since: ‎01-03-2014
Message 1 of 2 (375 Views)

Dial tone on every 3rd to 5th try



We bought an OJ 7610. I try to use fax. It is configured correctly I think. With a phone plugged into "2 ext" I hear dial tone.

When I try to send a fax, can not hear dial tone, just every 3rd to 5th try. Even there's no tone, it is dialing, ringing, but sending is unsuccessful.


The MFP connected to a main line.


What could be the solution?






P.S. This thread has been moved from Printers - LaserJet to Multifunction and All-in-One. -HP Forum Moderator

Posts: 338
Member Since: ‎06-12-2013
Message 2 of 2 (358 Views)

Re: Dial tone on every 3rd to 5th try

Put a telephone on the line you are trying to fax out on, if you hear a dial tone dial to one of the fax machines you are sending to, if it picks up hang up and reconnect the line your fax and call your fax.
This will let you know if it's a phone line or fax problem.
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