I now have 4 replacement printers from HP, when all I needed is a printhead... I begged and pleaded... I got replacement after replacement with no printhead.... Hours and hours of tech support.... Still replacement printer without printhead.. Problem is my print head has a connector that is broken off...
I was only using HP ink when this happen...
I don't have any choice but to use aftermarket ink, because it will not read the chip, but I see the firmware is locked, so I have 4 paper weights..
Anyone ever figure out how to downgrade a 952 head or OfficeJet 8710 firmware??
I see several other posts are livid about it, I don't blame them..
If you can't get support you should at least get to use the printer how you want.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".