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Did anyone find a way to downgrade FW? or has it all been forwarded tothe BS pile "Appropriate Team"

HP Recommended
OfficeJet All

I now have 4 replacement printers from HP, when all I needed is a printhead... I begged and pleaded... I got replacement after replacement with no printhead.... Hours and hours of tech support.... Still replacement printer without printhead.. Problem is my print head has a connector that is broken off... 

I was only using HP ink when this happen... 

I don't have any choice but to use aftermarket ink, because it will not read the chip, but I see the firmware is locked, so I have 4 paper weights.. 

 

Anyone ever figure out how to downgrade a 952 head or OfficeJet 8710 firmware?? 

I see several other posts are livid about it, I don't blame them.. 

If you can't get support you should at least get to use the printer how you want.

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HP Support Agent
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Message 2 of 3
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HP Recommended

@DustyGadget, Welcome to the HP Support Community!

 

There is no option to downgrade the firmware on the printer. HP does not recommend the use of non-HP ink cartridges. 

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Message 3 of 3
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HP Recommended

I still have not received the promised print Head.... are they obsolete or just that much junk that stock can’t keep up?

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