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‎12-01-2019 02:54 AM

HP Recommended
Product: HP Officejet Pro 8500 Premier

I am getting a ( printhead problem,magenta/cyan [M/C] readout on my HP Officejet Pro 8500 Premier Pronter. Does this printer have a built in program for this problem? Should I try to clean the printhead?or just install a new one. 

1 REPLY 1

‎12-03-2019 03:44 PM

HP Recommended

@Joephanie
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Follow these steps to clean the electrical contacts on the printheads and inside the product.

  • Step one: Clean the contacts on the printhead
  • Step two: Clean the contacts inside the All-in-One
    Click here: https://support.hp.com/bg-en/document/c01615896 to complete the troubleshooting steps, 
    Please reply back with which operating system installed on your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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