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Dies the pro 8500 Premier have a built in printhead cleaner? I am getting printhead problem, magenta

HP Officejet Pro 8500 Premier

I am getting a ( printhead problem,magenta/cyan [M/C] readout on my HP Officejet Pro 8500 Premier Pronter. Does this printer have a built in program for this problem? Should I try to clean the printhead?or just install a new one. 

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Dies the pro 8500 Premier have a built in printhead cleaner? I am getting printhead problem, magenta

@Joephanie
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Follow these steps to clean the electrical contacts on the printheads and inside the product.

  • Step one: Clean the contacts on the printhead
  • Step two: Clean the contacts inside the All-in-One
    Click here: https://support.hp.com/bg-en/document/c01615896 to complete the troubleshooting steps, 
    Please reply back with which operating system installed on your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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