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‎02-27-2020 02:21 PM

HP Recommended
Product: Deskjet F2480
Operating System: Microsoft Windows 10 (64-bit)

Boa tarde,

Ao instalar o software de impressão da Deskjet F2480, o mesmo corre normalmente .Porém,uando chega a fase de solicitação para ligar a impressora a mesma não é reconhecida

De notar que a impressora funciona se instalar o HP SMART. No entanto, eu gostaria de usar  o software  normal da impressora pois permite obter mais informações específicas sobre o estado dos tinteiros.

Sublinhe se o mesmo computador possui outra impressora instalada (Envy 5530) que funciona normalmente.

Agradeço qualquer ajuda

1 REPLY 1

‎03-01-2020 10:52 AM

HP Recommended

@FernandesAP

 

Welcome to the HP Support Community.

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

 

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Have a great day!


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