cancel
Showing results for 
Search instead for 
Did you mean: 
Caliope17
New member
2 1 0 2
Message 1 of 13
12,521
Flag Post
HP Recommended

Display Code: C9C70000

Office Jet Pro 6978

Keep getting "the printer was not shut down properly" cannot get it to reset and have code C9C70000 on the display.

12 REPLIES 12
Retired
Retired
17,747 17,730 1,292 1,977
Message 2 of 13
12,436
Flag Post
HP Recommended

Display Code: C9C70000

Hi! @Caliope17, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

 

I understand you are getting the printer was not shut down properly C9C70000 error on your printer.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Try the steps recommended below.

 

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

 

If the issue still persists try updating the printer firmware and check if it helps.

 

Update the printer software using this link.

 

 

Let me know if this works! 
Have a great day ahead! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    
Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!
 

A4Apollo
I am an HP Employee

Caliope17
New member
2 1 0 2
Message 3 of 13
12,418
Flag Post
HP Recommended

Display Code: C9C70000

Unfortunately this did not work.  I keep getting the same message.  I'm not sure that it is not a problem with the

cartridge mechanism, as it does not move on it's own into a position where the cartridges can be removed it seems

to be stuck to the right even after the cover is opened to remove the cartridges.

This is so disappointing. I know that our company buys many HP products and this is a new printer that I had for only

3 days when this started to happen.

 

Do you have any further suggestions, it would be most appreciated.  If not, thanks so much for attempting to assist with this issue.

 

Caliope17

Retired
Retired
17,747 17,730 1,292 1,977
Message 4 of 13
12,413
Flag Post
HP Recommended

Display Code: C9C70000

@Caliope17, It's great to hear from you again.

 

I appreciate your efforts for trying out the steps.

 

As you mentioned the issue still persists after trying out the steps.

 

I understand your concern, but it is a hardware issue with the printer, please contact HP support for service options.

 

Link to contact HP.

 

 

 

Have a great day ahead!

Take Care! 🙂

 

 

A4Apollo
I am an HP Employee

0 Kudos
MargaridaS
New member
1 1 0 0
Message 5 of 13
11,664
Flag Post
HP Recommended

Display Code: C9C70000

Having the same exact issue. Have contacted HP support to be told it has to do with my laptop (not true) printer has an error c9c7000 and not connected to laptop. Then I was told I’d have to pay for support. Why would I pay when hp printer doesn’t work?
0 Kudos
Retired danny-r
Retired
8,250 7,081 141 475
Message 6 of 13
11,659
Flag Post
HP Recommended

Display Code: C9C70000

@MargaridaS

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
0 Kudos
YOUSSEFM
New member
2 2 0 0
Message 7 of 13
7,197
Flag Post
HP Recommended

Display Code: C9C70000

HELP TO SOLVE THE RECENLY ERROR ON DISPLAY  ERROR CODE "C9C70000C"

THE MODE OF PRINTER DESK JET 477

0 Kudos
Moderator
Moderator
19,576 14,911 305 1,163
Message 8 of 13
7,185
Flag Post
HP Recommended

Display Code: C9C70000

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you

I work on behalf of HP
0 Kudos
JaSunni
New member
1 1 0 0
Message 9 of 13
2,439
Flag Post
HP Recommended

Display Code: C9C70000

The steps worked when I made sure to unplug the power cable from the back of the printer and then go out for coffee before trying it again.

0 Kudos
Gayle58
New member
2 2 0 0
Message 10 of 13
2,128
Flag Post
HP Recommended

Display Code: C9C70000

replaced ink cartridge now had message that printer was not shut down properly. Turned power off then back on have error code c9c7000 prior to that a code 01739ce7 came on screen 

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation