08-08-2017 11:11 AM
Keep getting "the printer was not shut down properly" cannot get it to reset and have code C9C70000 on the display.
08-10-2017 10:39 AM
Hi! @Caliope17, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I understand you are getting the printer was not shut down properly C9C70000 error on your printer.
Don't worry I'd like to help you out.
Did you make any changes to your printer?
Try the steps recommended below.
In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.
If the issue still persists try updating the printer firmware and check if it helps.
Update the printer software using this link.
Let me know if this works!
Have a great day ahead! 🙂
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I am an HP Employee
08-11-2017 06:20 AM
Unfortunately this did not work. I keep getting the same message. I'm not sure that it is not a problem with the
cartridge mechanism, as it does not move on it's own into a position where the cartridges can be removed it seems
to be stuck to the right even after the cover is opened to remove the cartridges.
This is so disappointing. I know that our company buys many HP products and this is a new printer that I had for only
3 days when this started to happen.
Do you have any further suggestions, it would be most appreciated. If not, thanks so much for attempting to assist with this issue.
08-11-2017 01:29 PM
@Caliope17, It's great to hear from you again.
I appreciate your efforts for trying out the steps.
As you mentioned the issue still persists after trying out the steps.
I understand your concern, but it is a hardware issue with the printer, please contact HP support for service options.
Link to contact HP.
Have a great day ahead!
Take Care! 🙂
I am an HP Employee
12-07-2017 02:05 PM
12-07-2017 02:14 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
10-22-2018 07:52 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
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