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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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Create an account on the HP Community to personalize your profile and ask a question
01-10-2020 06:32 PM
The display of my Offcejet Pro 8600 is on all white screen always.
? displays and when touched the 'Return' shows.
Any ideas or is it headed for RECYCLE?
Soapy 1928
Solved! Go to Solution.
Accepted Solutions
01-11-2020 06:14 AM
Hello,
This could be a potential hardware issue or just a display connectivity cable problem.
Look under the touchpad and fiddled with a small black plastic cover (presumably where the wiring from the main printer body enters the touchpad.
You may refer to the video till 1:25 minute time frame.
https://www.youtube.com/watch?v=WYvy97PpkgI
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
01-11-2020 06:14 AM
Hello,
This could be a potential hardware issue or just a display connectivity cable problem.
Look under the touchpad and fiddled with a small black plastic cover (presumably where the wiring from the main printer body enters the touchpad.
You may refer to the video till 1:25 minute time frame.
https://www.youtube.com/watch?v=WYvy97PpkgI
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
01-22-2020 01:21 PM
I have the same or similar problem. All we are getting is a printer error telling us to turn the printer off and then On. We do that and then it goes thru the process and flashes a blue error screen with B86F3F54 for a mere second, then it goes to the white flashing screen telling us to turn off and then on. It keeps repeating this process.
01-24-2020 05:00 AM
Hello,
You may refer to the video only to Re-Seat the cables .
I am not sure if the part would be available outside hp. However you may use the below URL to check if there is any such part available.
http://partsurfer.hp.com/search.aspx
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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