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‎11-30-2019 08:42 PM

HP Recommended
Product: HP Officejet 4655
Operating System: iOS

Display screen bacme blue and does not show commends anymore. How can I fix it please.

1 REPLY 1

‎12-03-2019 01:02 PM

HP Recommended

@MohamedB1, Welcome to the HP Support Community!

 

Is there any damage to the printer screen?

 

This seems like a hardware issue with the display of the printer. Let us try these steps: 

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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