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WinGrace
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Display screen is dark

HP OfficeJetPro 8710
Microsoft Windows 10 (64-bit)

Cannot see the items on the display screen any more.  Has a bulb burned out?  Can only see some items in red at the bottom.  Printer is low on ink but I can’t tell which cartridges because I can’t see the screen.  

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HP Support Agent
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Display screen is dark

@WinGrace, Welcome to the HP Support Community!

 

Is there any damage done to the screen?

Was there any liquid spillage or a thunderstorm lately?

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

 

You may check the ink levels from the HP printer assistant on the PC or you may also use HP Smart app.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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WinGrace
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Display screen is dark

No spillage on the computer.  Of course there are thunderstorms, but it was on a surge protector until I plugged it into the wall socket per your directions.  I have done all the things you recommend and it has not helped.  Updating the firmware on my computer would make no difference whatsoever.  The printer prints fine from the iPad, Windows 10 computer and iPhone.  I just cannot see the display screen on the printer itself.  It is dark and the icons are faintly dark red but not enough to read or use.  They are all still there and when I press various things I see that they are functional.  I just can't tell what I'm pressing. The icons on the side - home, back arrow, and question mark are well illuminated.  It's just like a lightbulb went out.  Can't figure out a way to replace it.  This is kind of ridiculous.

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HP Support Agent
HP Support Agent
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Message 4 of 4
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Display screen is dark

@WinGrace

 

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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