Displaying Incompatible Ink System Message - BUT I Am Still Using Original Cartridges

[CoffeeMan1]

The first message was asking if I wanted to use color rather than black. I then replaced the black cartridge with a new HP black.  It then gave the famous replay about not being designed to use continuous ink. I downloaded the doctor but had bad feelings that it would not work and it did not print the suggested test page. No answer as to why. I read GeoT and his solution.  I replaced the colored ink cartridges and all is well.  These things are bugs in software/firmware and warn hardware leads to in accurate error messaging. I leave my printer on at all times because it saves ink warming up but maybe the print heads get a little warn with continuous heat. Still, I will always keep my printer on and ready to go.

[Jeet_singh]

@CoffeeMan1,

Thank you for posting your query on HP Community,

Could you provide me with the product number of your HP Printer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Waiting for your response!

Cheers 🙂