• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-04-2020 06:07 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Since changing the original ink cartridges because of a fault with them, The print on this machine has become so bad.  I have contacted HP support several times only to be connected to that stupid virtual agent. Which is a complete waste of time? Now the warranty on this printer has expired. It has to be the most troublesome printer I've ever had.  And I will not be replacing it with another Hp. The customer service received to date has been truly appalling..   

3 REPLIES 3

‎01-06-2020 10:00 AM

HP Recommended

@Madfluffy, Welcome to HP Support Community!

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎01-06-2020 10:30 AM

HP Recommended

Hello, the information you require, has been provided over and over on the HP website.   Why there have to be private messages regarding a useless printer is beyond me .. 

The printer is an HP desk jet 2633.  The HP website claims there is no such printer.  Serial number: CN 86B 5988P. II am complaining about this for months. the original ink cartridges started to give problems 3 months after purchasing the printer. and then one just stopped, despite being half full of ink.  Hp immediately forwarded 2 new cartridges. Once installed the problems began distortion in printing and scanning.  

I have cleaned and realigned the heads several times to no avail ..  I have updated software several times as the printer would not accept the installation at the beginning. Out of the box, this printer was excellent. but that was short-lived. and now the warranty has expired.. Leaving me with a totally unreliable piece of rubbish. I will never again purchase anything HP...

Was this reply helpful? Yes No

‎01-07-2020 04:43 AM

HP Recommended

Hi. Please stop wasting my time, I have checked several times for your private messages. and cannot locate any.  I do not want any more private messages. if you want to help email me 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.