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Do you have to be enrolled in instant ink to print?

OfficeJet Pro 6978

Help!! I recently canceled my instant ink subscription, now I can’t print anything. I’ve been signed up for the service since August 2018, and have never run out of ink. Now all of a sudden I can’t print because my printer is not subscribed. 

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Do you have to be enrolled in instant ink to print?

@MsWhoDat, Welcome to HP Support Community!

 

You can cancel enrollment in HP Instant Ink at any time without penalty. Below are the things you need to know-

  • HP Instant Ink cartridges do not work after the end of your current billing period, and you are required to return them to HP. To continue printing after your billing cycle ends, make sure you have standard replacement ink cartridges ready to use in your printer.

    If you do not have the postage-paid envelope provided by HP, go to Recycle HP Instant Ink Cartridges to order an envelope.*

  • There is no pro-rated reimbursement for the remainder of your billing period.

  • Your service continues until the end of your current billing period.

  • If there are any charges for additional printing, your credit card will be charged. Depending on when you cancel, the charge might appear the following month.

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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