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- Printing Errors or Lights & Stuck Print Jobs
- Re: Document feeder probelms
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04-21-2016 04:34 PM
Today when attempting to scan from Adobe Acrobat, the document feeder does not work. It does work when scanning directly from the printer control panel. I have run HPSSdr, but that did not fix the problem. The connecion to the priter is wi-fi.
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Accepted Solutions
04-25-2016 06:55 AM
Thanks for providing that detailed information @Doug34.
I have provided a document for having issues scanning using Adobe Software that may help.
You can also try using a different User Account, just in case the User Account is corrupted.
I would suggest uninstalling the Adobe program, and then reinstall to see if the problem remains. If you still have the same issue you will need to contact Adobe technical support.
Let me know how you make out. Thanks!
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
04-22-2016 10:53 AM
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
04-22-2016 02:19 PM
Thanks for the help. The problem is not with the scanning process - that works OK - but with the document feeder. Using my laptop, I can scan from the flatbed with Adobe, but the document feeder does not activate. As you suggested, I installed the HP Scan app, and the doument feeder does work. It also works when I scan from the printer control panel. An odd thing - I have exactly the same Adobe Acrobat 9 program installed on my desktop, both the laptop and the desktop running on Windows 10, and when scanning from the desktop, the document feeder works. Perhaps the problem lies with the Adobe Acrobat 9 installation on the laptop. An uninstall and reinstall may cure the problem. In the meantime, I have a solution by using the HP Scan app.
Please let me have any other suggestions you may have.
Many thanks
04-25-2016 06:55 AM
Thanks for providing that detailed information @Doug34.
I have provided a document for having issues scanning using Adobe Software that may help.
You can also try using a different User Account, just in case the User Account is corrupted.
I would suggest uninstalling the Adobe program, and then reinstall to see if the problem remains. If you still have the same issue you will need to contact Adobe technical support.
Let me know how you make out. Thanks!
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
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