08-18-2019 02:56 PM
Is anyone successfully running an HP 3630 Desk Jet, connected by USB cable, after the automatic online Win 10 Version 1903
upgrade? This is desktop home computer, with no wireless capabilities, for personal use and was not on a home network before the automatic upgrade. In Settings/Network the only network shown is the Ethernet connected to the internet.
Thanks, though all internal tests show that the printer is working fine, and it is listed as the default printer in both Device Mgr. and Settings/Printers. In Properties/Ports it is shown checked as "USB001 Virtual Printer Port for HP 3630". However the print function in Windows 10 programs cannot find and use it and the Microsoft Printer Troubleshooter Status Report simply shows it under "Connectivity Settings" as:
14. Network Status: Offline
15. Active Connection Type: None
I'm wondering if Ver. 1903 no longer supports HP 3630. I notice that even with the latest driver update the driver is still dated 2006. I would like to know if anybody's HP 3630 Ink Jet is working after Ver. 1903 upgrade using a USB connection.
Thanks for your information. Dennis
Solved! Go to Solution.
08-20-2019 03:57 PM
@d-s-n, Welcome to HP Support Community!
Use HP Print and Scan Doctor
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.
For more information, go to https://support.hp.com/in-en/topic/printscandoctor
I recommend you delete the driver and root level and retry, follow the steps below:
1) In Windows, search for and open Programs and features
2) Select your HP Printer
3) Select Uninstall
4) In Windows, search for and open Devices and printers
5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6) Open up the run command with the “Windows key + R” key combo.
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”
😎 Click on the “Drivers” tab
9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10) Select Ok
11) Select Apply and Ok on the Print Server Properties windows
12) Close Devices and Printers.
Now, download and install the full-featured drivers from here
Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
08-20-2019 04:36 PM
Tej1602 - Thanks for the advice. I don't know what the problem actually was, but I had tried HP Print & Scan Doctor several times and it could not find the problem. I then did root level uninstalls than reinstalls of the printer and all HP software twice to no avail.
Finally, after replacing the HP 3630 with a new HP 2633, on the third try, "HP Smart", was able to get the printer recognised and now it is working for all programs and apps. I had to stop and restart the install several times, but it did finally complete the install properly. "HP Smart" is a free download available from Microsoft Store. During the install it will ask for a zip code to show your location. As I live in Denmark, I simply gave my daughter's in Austin, TX and that satisfied it and the install was able to proceed.