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PAPM
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Does anyone have HP OfficeJet Pro 6978 All-in-One Printer? Is it really a horrible printer?

HP OfficeJet Pro 6978 All-in-One Printer
macOS 10.14 Mojave

I am trying with this printer for a bit more than a year now. I was dumb having waited so long and my warranty expired but never had problems with my previous HP printer, This one is horrible! All the time the print quality is poor and requires cleaning printheads with 2 to 3 attempts every time i have to print something. My impression is that most os my pages used with the instant ink is related to test quality printing after cleaning printheads. I am really tired and with the impression I bought the worst of the HP printers. Tried to make a complaint to HP Customer service but got no response, which is even more disappointing. Found another person that is also regretting this choice. It is only us or this printer is really bad? I wonder why HP hasn't taken any action. I tried a second time for an answer whether it is possible to exchange or return. Maybe next step is move to Epson.

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Does anyone have HP OfficeJet Pro 6978 All-in-One Printer? Is it really a horrible printer?

@PAPM, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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