11-27-2019 03:12 PM
I have an OfficeJet Pro 7740. It works great. It set up so quick but I seem to have a problem with scanning multiple pages through flatbed. It gives me an option to add more pages to the scan but it seems like it has a timer. By the time I switch to the next page or flip it over, it seems to have timed out and sends to the computer automatically before I am able to scan the other page(s)..
Is there a setting to make the timer longer or to take the timer out?
but was not solved there.
Using an App on the computer when directly working on the printer/scanner is not applicable.
11-30-2019 08:45 AM
Welcome to HP support community.
There is no timer option for scanner.
However, follow the below step and check if the issue resolves.
Perform a power reset
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Plug back the power cable straight to a wall outlet and printer without any surge protector.
- Turn on the printer.
Update the printer firmware
Here are the steps:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
12-08-2019 04:25 AM
thanks for your reply. The procedure you suggest doesn't change the behavior.
I have tested to Scan to USB directly at the printer and there is also a timeout (about 30s). In comparision to scan to PC the timeout there is 10s.
My printer is set to german language and therefore i can only post exactly english words.
The steps which I am performing directly on the printer are the follwing
* Select Scan to PC
* Select the PC from the list
* Start Scan
* Add element (page)
* Timeout after 10s
HP OfficeJet Pro 7740 Wide Format All-in-One
Product number: G5J38A
12-08-2019 11:45 AM
Please try scanning from the printer again, as soon as the scan completes follow the prompt to scan the next page.
Now check if the time applies, or you may have additional time to reload the original into the glass after selecting to scan another page.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
12-08-2019 02:02 PM
This is exactly what I did.
As I already mention my printer language is set to german and so I have to guess the exact english translation.
The german menu says "Element hinzufügen"- which is equal to scan next page.
On this site you can start the scan of the next page if you get it managed to change the page which in 10s. Otherwhise the timeout will finish the scan.
Have some of you realy tried that feature?
I have found some interesting thing in the manuel :
'If you want to scan a document with several pages into one file instead of multiple files, start the scan with the printer software instead of selecting Scan from the printer display, or use document feeder to scan .'
Why? I have worked with printers where this feature works perfect.