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Steph537
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Doesn’t recognize my WiFi password

HP ENVY 7855

So when I go to settings, WiFi, and click on the printer; it asks for a password. I entered my router password for my home network and it says it’s incorrect. What am I missing?  I can’t get this thing set up and it’s very frustrating. 

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Doesn’t recognize my WiFi password

Hi @Steph537

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

Let's try these steps -

 

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.

3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

 

If the router has a WPS push button, try these steps -

 

1. Press and hold the Wireless button on the printer for more than three seconds to start WPS push mode. The Wireless light starts blinking.
2. Press the WPS button on your router.
NOTE: THE MOMENT YOU PRESS THE WIRELESS BUTTON ON YOUR PRINTER, WITHIN 30 SECONDS YOU SHOULD PRESS THE WPS BUTTON ON THE ROUTER.

 

If the issue still persists, connect a USB cable from the computer to the printer and then try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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