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Gardener19
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Double sided printing

Envy 5020
iOS

I have an HP envy 5020. I use an iPad with the H app to print. I want to print two documents back to back. When in print mode, there is no option Edit, to change to double sided printing which the printer can do and has done in the past. Why am I not getting an EDIT option to select double sided print? 

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HP Support Agent
HP Support Agent
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Double sided printing

Hi @Gardener19

 

Welcome to the HP Support Community. I'd be happy to assist you with the 2-sided printing. 

 

To better assist you - Have you tried 2-sided printing using the AirPrint? 

 

There's been a change in the HP Smart app's UI after the update, to change the print settings, tap on the gray line above the printer's model name. 

 

 

Tap on the 2-sided option and select Short Edge or Long Edge

 

If the issue still persists, update the iPad. Refer to this document for steps - Update your iPhone, iPad, or iPod touch

 

Try updating the printer's firmware. Here's the document with step by step instructions - HP Printers - Updating or Upgrading Printer Firmware

 

Re-install the HP Smart app.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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