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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Downloads page for HP Envy Photo 7855
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11-27-2019 09:27 AM
I keep getting error messages when trying to access the support page for this printer.
Looks like an HP landing page, saying that the page is temporarily unavailable.
I feel like there is some way to access it; you just have to know the right link/ page to come in through.
Any tricks?
Solved! Go to Solution.
Accepted Solutions
11-27-2019 11:30 AM - edited 11-27-2019 11:52 AM
The HP site experiencing some technical difficulties today, therefore you experience such behavior.
Try downloading your printer software via HP Easy Start utility by selecting the HP Basic or Full Feature Software option and check if that may work:
https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_10_5_4216_12.exe
Otherwise, try @Dragon-Fur's suggestion above, else please try again later. (Smiling too.)
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
11-27-2019 11:27 AM - edited 11-27-2019 11:42 AM
No tricks - there is actually something going on with the search service.
It has been reported - and, of course, the timing is bad.
Hang in there.
Windows 10 - Full Feature Software - printer software
Full Feature Software - EN7800_Full_WebPack_44.4.2678
OR
What @ShlomiL says. Smiling.
⬇️
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11-27-2019 11:30 AM - edited 11-27-2019 11:52 AM
The HP site experiencing some technical difficulties today, therefore you experience such behavior.
Try downloading your printer software via HP Easy Start utility by selecting the HP Basic or Full Feature Software option and check if that may work:
https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_10_5_4216_12.exe
Otherwise, try @Dragon-Fur's suggestion above, else please try again later. (Smiling too.)
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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