Driver install on Mac OS Mojave

[martinbass7750]

I'm trying to install the HP printer driver using Easy Start.  

Scanner driver installs ok, but when it tries to install the printer driver it fails with an error.

Any suggestions?

Mac mini 2018 with MacOS Mojave

OfficeJet pro 8600e

[martinbass7750]

Just tried the install again.

When I click "switch to the hp driver" an error pops up "cannot configure the device software"

[TEJ1602]

@martinbass7750, Welcome to HP Support Community!

This could be an issue with the printer driver. Since your printer is AirPrint compatible, try adding the printer using AirPrint drivers-

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[martinbass7750]

Hi,

I'm using it with IarPrint ok, but i need the HP driver so that I can disable printer managed colour - I want photoshop to use a custom profile.

I haven't tried updating the printer firmware, I'll try that tonight.

Thanks,

[TEJ1602]

@martinbass7750, 

Also, try uninstalling and reinstalling the printer software-

Uninstall with HP Easy Start

For OS X 10.9 and newer, download HP Easy Start, and then use the software application to uninstall your HP software.

1. Go to 123.hp.com/setup, and then click Download.

2. After the software downloads, open HP Easy Start.

3. Click File, and then select Uninstall HP Software... from the menu.

   Figure: Select Uninstall HP Software...

   

4. Read any warnings that display, and then click Continue.

5. When prompted, type your administrator user name and password.

6. HP Uninstaller removes all HP printer software previously installed.

7. If you are reinstalling the HP printer software, click Set Up New Device, and then follow the instructions to install the printer with HP EasyStart.

Refer document HP Printers - Uninstalling HP Printer Software (Mac) for additional help.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[martinbass7750]

Hi

Thanks for your help.  Tried your suggestions, but the latest driver still won't install - this is the error I receive:

Cannot configure the device software.

Go back to the previous step and try to install the software again.

[martinbass7750]

also I was not able to update the firmware in the printer, no update was available.

Current version is CLP1CN1829AR

[KrazyToad]

@martinbass7750

Create a new User Account, log in and try installing the drivers

Please follow the instructions in this Link: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac for help in creating the new User Account

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[martinbass7750]

Thanks for the suggestion, but still the same issue

[TEJ1602]

@martinbass7750

Let us try running the disk utility for Mac and see if that helps. Disk Utility can fix certain disk problems—for example, multiple apps quit unexpectedly, a file is corrupted, an external device doesn’t work properly, or your computer won’t startup. Follow the steps below-

1. In the Disk Utility app  on your Mac, choose View > Show All Devices.

   Note: If you’re checking your startup disk or startup volume, restart your computer in macOS Recovery, select Disk Utility in the macOS Utilities window, then click Continue. If you check your startup volume (Macintosh HD), make sure you also check your data volume (Macintosh HD - Data).

2. In the sidebar, select a disk or volume, then click the First Aid button 

   If Disk Utility tells you the disk is about to fail, back up your data and replace the disk—you can’t repair it. Otherwise, continue to the next step.

3. Click Run, then click Continue.

   If Disk Utility reports that the disk appears to be OK or has been repaired, you’re done. You can click Show Details to see more information about the repairs. Otherwise, you may need to do one of the following.

   • If Disk Utility reports “overlapped extent allocation” errors, two or more files occupy the same space on your disk, and at least one of them is likely to be corrupted. You need to check each file in the list of affected files. Most of the files in the list have aliases in a DamagedFiles folder at the top level of your disk.

     • If you can replace a file or re-create it, delete it.

     • If it contains information you need, open it and examine its data to make sure it hasn’t been corrupted.

   • If Disk Utility can’t repair your disk, or you receive a report that the First Aid process failed, try to repair the disk or partition again. If that doesn’t work, back up as much of your data as possible, reformat the disk, reinstall macOS, then restore your backed-up data.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!