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‎01-31-2020 06:44 AM

HP Recommended
Product: HP ENVY 5020 All in one Inkjet printer

When printing letters the first and last font of each line DROPS BELOW THE REST OF THE WRITTEN LINE

Can anybody help please

Printer is new and shows no ERROR  message

All photos and test prints are good and I have printed the same letter on another printer successfully

Would love to TALK to someone at HP but finding it impossible to find a telephone number to contact ??

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2020 07:39 AM

HP Recommended

Hi,

Print a printer status report and evaluate the print quality, i assume you would see print quality issues with the black color:

https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095648/...

Assuming there are black color quality problems indeed, select Setup > Tools > Clean Cartridges and follow the steps on screen.

 

If the problem remains, you may contact HP Support by following the link below, the contact details will be shown once providing your product details:

https://support.hp.com/gb-en/contact-hp/product/hp-envy-5000-all-in-one-printer-series/14095644/mode...

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎01-31-2020 07:39 AM

HP Recommended

Hi,

Print a printer status report and evaluate the print quality, i assume you would see print quality issues with the black color:

https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095648/...

Assuming there are black color quality problems indeed, select Setup > Tools > Clean Cartridges and follow the steps on screen.

 

If the problem remains, you may contact HP Support by following the link below, the contact details will be shown once providing your product details:

https://support.hp.com/gb-en/contact-hp/product/hp-envy-5000-all-in-one-printer-series/14095644/mode...

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-31-2020 08:24 AM

HP Recommended

Thank you SHLOMI your suggestion seems to have worked

I did also find in the printer settings a Microsoft Word option which I used this time around, I am printing from an IMAC running EL Capitan 10.11.06

Thanks again - your a lifesaver 

 

Was this reply helpful? Yes No

‎01-31-2020 08:50 AM

HP Recommended

You are much welcome @Ash740, great to see it has worked!



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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