cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 4
119
Flag Post
HP Recommended

Solved!

Dropped fonts when printing letters

HP ENVY 5020 All in one Inkjet printer

When printing letters the first and last font of each line DROPS BELOW THE REST OF THE WRITTEN LINE

Can anybody help please

Printer is new and shows no ERROR  message

All photos and test prints are good and I have printed the same letter on another printer successfully

Would love to TALK to someone at HP but finding it impossible to find a telephone number to contact ??

3 REPLIES 3
Highlighted
Level 16
Level 16
26,560 26,286 4,684 10,369
Message 2 of 4
106
Flag Post
HP Recommended

Solved!

Dropped fonts when printing letters

Hi,

Print a printer status report and evaluate the print quality, i assume you would see print quality issues with the black color:

https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095648/...

Assuming there are black color quality problems indeed, select Setup > Tools > Clean Cartridges and follow the steps on screen.

 

If the problem remains, you may contact HP Support by following the link below, the contact details will be shown once providing your product details:

https://support.hp.com/gb-en/contact-hp/product/hp-envy-5000-all-in-one-printer-series/14095644/mode...

Shlomi


Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Highlighted
New member
2 1 0 0
Message 3 of 4
94
Flag Post
HP Recommended

Solved!

Dropped fonts when printing letters

Thank you SHLOMI your suggestion seems to have worked

I did also find in the printer settings a Microsoft Word option which I used this time around, I am printing from an IMAC running EL Capitan 10.11.06

Thanks again - your a lifesaver 

 

Reply
0 Kudos
Highlighted
Level 16
Level 16
26,560 26,286 4,684 10,369
Message 4 of 4
86
Flag Post
HP Recommended

Solved!

Dropped fonts when printing letters

You are much welcome @Ash740, great to see it has worked!


Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation