cancel
Showing results for 
Search instead for 
Did you mean: 
davidemeritus
New member
4 3 0 0
Message 1 of 8
179
Flag Post
HP Recommended

Dup[lex stopped working

hp 6830
macOS 10.15 Catalina

Duplex printing and scanning has stopped working on my hp6830 with the event of macOS Catalina.  HP easy scan has also stopped working.  HPSmart has no option for duplex.

7 REPLIES 7
HP Support Agent
HP Support Agent
10,000 10,003 885 1,057
Message 2 of 8
145
Flag Post
HP Recommended

Dup[lex stopped working

Hi @davidemeritus

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning and duplex printing issue.

 

HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality. Scan using Apple Image Capture as a workaround.

 

You may refer to this document for more information - HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina

 

About the duplex printing issue, I'd suggest you -

 

Try updating the Mac using these steps - Keep your Mac up to date

 

Update the printer's firmware. Refer to this document for step by step introductions - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, try re-installing the HP Smart app. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
davidemeritus
New member
4 3 0 0
Message 3 of 8
128
Flag Post
HP Recommended

Dup[lex stopped working

I have tried everything you suggested, several times, over the last few months and nothing has worked.  It appears that HP has not updated the printer software in several years and it is probably no longer compatible with MacOS.

0 Kudos
HP Support Agent
HP Support Agent
10,000 10,003 885 1,057
Message 4 of 8
119
Flag Post
HP Recommended

Dup[lex stopped working

Hi @davidemeritus

 

Here's the link for macOS 10.15.

Asmita
I am an HP Employee

0 Kudos
davidemeritus
New member
4 3 0 0
Message 5 of 8
109
Flag Post
HP Recommended

Dup[lex stopped working

I installed 10.15 several days ago and duplex still does not work.

0 Kudos
HP Support Agent
HP Support Agent
10,000 10,003 885 1,057
Message 6 of 8
86
Flag Post
HP Recommended

Dup[lex stopped working

@davidemeritus

 

What's the application you are trying to print from? 

Asmita
I am an HP Employee

0 Kudos
davidemeritus
New member
4 3 0 0
Message 7 of 8
69
Flag Post
HP Recommended

Dup[lex stopped working

Mail, Preview, Safari, Pages, Numbers, Excel, ...

0 Kudos
HP Support Agent
HP Support Agent
10,000 10,003 885 1,057
Message 8 of 8
47
Flag Post
HP Recommended

Dup[lex stopped working

@davidemeritus

 

Try printing using the HP Smart app. 

 

You may also refer to this document - HP Printers - How to Print on Both Sides of the Paper (Duplex) (Mac)

 

If the issue still persists, add the printer using Apple AirPrint drivers -

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. Select AirPrint from the Use menu
6.) Try to print. 

 

Let me know how that goes. 

Asmita
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation