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‎05-05-2020 07:01 PM

HP Recommended
Product: HP ENVY 100 410d printet
Operating System: Microsoft Windows 10 (64-bit)

LED screen is showing bad lines on 3/4 as you can see. Also, the error message (upside and don’t know why) states ink cartridges ‘are not intended for this printer as it is currently configured’

I was promoted to buy these cartridges by the HP website. AND, my desktop does recognize this printer to copy, scan , or print, only to buy ink!

 

image.jpg

 

1 REPLY 1

‎05-12-2020 04:25 AM

HP Recommended

Hi @ATLjeffro

Welcome to the HP Support Community. I'd be happy to assist you.

  • Is there any damage to the screen?
  • Did you purchase the printer and the ink cartridges in the same country?
  • Make sure the ink cartridges you are using is compatible. Check the number on the ink cartridges.

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Perform step 3 mentioned in this document to resolve ink cartridge related errors.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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