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‎12-17-2018 05:25 AM

HP Recommended
Product: Chillblast
Operating System: Microsoft Windows 10 (64-bit)

Conflicts - "I will resolve.." but I can't seem toConflicts - "I will resolve.." but I can't seem to

Printing from MS Word (latest) on Win 10  (latest), everything is moved to the top of pages as if top margin doesn't exist.
But...., if I print pages singly (i.e. not duplex etc, as pic below) - they print NORMALLY. There's also a message about conflicts - which I can't resolve.
I haven't made any recent changes (or printed for about 10 days) and am not sure if it's a printerdriver problem or a Word one. Please see pics for details.
Many thanks for any replies 🙂
Settings usedSettings usedHow it SHOULD look, as in Print PreviewHow it SHOULD look, as in Print PreviewThis is how it PRINTSThis is how it PRINTS

2 REPLIES 2

‎12-18-2018 07:38 AM

HP Recommended

@dprov

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Are you able to print well from other applications? Also, are you able to make a copy?

 

Let us know.

 

Thanks!

 

 


I am an HP Employee

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‎12-19-2019 12:23 PM

HP Recommended

Hi - at last!

Copies are fine. I have latest firmware and have troubleshot with HP P&S Doctor.
I rarely print from anything other than MS Office programs and/or PDFs. The problem is always that the top margin hardly exists despite the document settings. Paper is feeding fine, rollers clean, jets clean; also tried scaled and non-scaled within Office docs.

It wasn't always this way - and it's very irritating as I can't find a solution other than buying a Canon...

Thanks

Dave

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