cancel
Showing results for 
Search instead for 
Did you mean: 
dprov
New member
2 1 0 0
Message 1 of 3
89
Flag Post
HP Recommended

ENVY 4500 - has started mis-aligning A4 prints: everything moved to top of pages

Chillblast
Microsoft Windows 10 (64-bit)

carols-4.jpgConflicts - "I will resolve.." but I can't seem to

Printing from MS Word (latest) on Win 10  (latest), everything is moved to the top of pages as if top margin doesn't exist.
But...., if I print pages singly (i.e. not duplex etc, as pic below) - they print NORMALLY. There's also a message about conflicts - which I can't resolve.
I haven't made any recent changes (or printed for about 10 days) and am not sure if it's a printerdriver problem or a Word one. Please see pics for details.
Many thanks for any replies 🙂
carols-3.jpgSettings usedcarols-1.jpgHow it SHOULD look, as in Print Previewcarols-30005.jpgThis is how it PRINTS

2 REPLIES 2
HP Support Agent
HP Support Agent
6,259 6,246 337 247
Message 2 of 3
69
Flag Post
HP Recommended

ENVY 4500 - has started mis-aligning A4 prints: everything moved to top of pages

@dprov

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Are you able to print well from other applications? Also, are you able to make a copy?

 

Let us know.

 

Thanks!

 

 


I am an HP Employee

0 Kudos
dprov
New member
2 1 0 0
Message 3 of 3
28
Flag Post
HP Recommended

ENVY 4500 - has started mis-aligning A4 prints: everything moved to top of pages

Hi - at last!

Copies are fine. I have latest firmware and have troubleshot with HP P&S Doctor.
I rarely print from anything other than MS Office programs and/or PDFs. The problem is always that the top margin hardly exists despite the document settings. Paper is feeding fine, rollers clean, jets clean; also tried scaled and non-scaled within Office docs.

It wasn't always this way - and it's very irritating as I can't find a solution other than buying a Canon...

Thanks

Dave

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation