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HP Recommended
ENVY 4520
macOS 10.12 Sierra

Doesn't print in color.  ensured I hadn't checked B&W box in several different apps. Also tried printing from Macbook and from phone using Printer Pro app. Ran print quality diagnoistic:  Showed ability to print color and the printer apperas to be working.  Do I possibly need to uninstall and reinstall print drivers for iMac and Macbook?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

@Mallard68

Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.

 

As I Understand you need assistance with ENVY 4520 Printing,

Don't worry as I have a few steps that should help resolve your concern:

 

Here's a related HP Forums post that seemed to have helped others: Click here

And Yes, you are right if the grayscale is already unchecked, reinstalling the drivers should do the trick.

 

Keep me posted for further assistance,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

2 REPLIES 2
HP Recommended

 

@Mallard68

Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.

 

As I Understand you need assistance with ENVY 4520 Printing,

Don't worry as I have a few steps that should help resolve your concern:

 

Here's a related HP Forums post that seemed to have helped others: Click here

And Yes, you are right if the grayscale is already unchecked, reinstalling the drivers should do the trick.

 

Keep me posted for further assistance,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

@Mallard68

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

 

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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