jaf343 Student
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ENVY 4520 appears offline when trying to print

Envy 4520
Microsoft Windows 10 (64-bit)

The printer appears offline when trying to print from word. I looked at all the network settings and it is connected to the wifi (says the connection is "excellent"). I have tried restarting my computer, printer and router. Have also tried disconnecting the printer and reinstalling it but nothing is working.

 

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HP Support Agent
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ENVY 4520 appears offline when trying to print

@jaf343

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that you have an HP ENVY 4520 All-in-One Printer and it appears to be offline when you try to print. I'll be glad to assist you with this case.

 

Please perform the steps from this HP article to fix printed offline issues in the Windows operating system. 

 

I sincerely hope this fixes the issue. Please feel free to keep me posted. Cheers! :)

 

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Earl95 Student
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ENVY 4520 appears offline when trying to print

I’m having the same problem but with my iPad air. I don’t have a regular computer.

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ENVY 4520 appears offline when trying to print

@Earl95

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that you have an HP ENVY 4520 All-in-One Printer and it appears offline on your iPad air. Not to worry, I'll do my best to assist you with this case. 

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • On your printer, make sure the wireless feature is on, and the printer is connected to your local wireless network.

    Some printers have a wireless icon  and a blue light on the front of the printer. Make sure the light is on and not blinking, if your printer has a wireless icon.

  • On your Apple iOS device, open the Wi-Fi settings and make sure you are connected to the same local wireless network as your printer.

 

NOTE: AirPrint does not support public wireless networks, such as public mobile hotspots, Bluetooth, or cellular data connections, either 3G or 4G.

  • Open the document, photo, email, or webpage you want to print, then tap the Share icon  or  to display the menu options.

  • Tap Print or the Print icon , depending on the type of file you want to print.

    The Printer Options menu displays.

  • On the Printer Options menu, tap Select Printer.

    A list of available printers on the network displays.

  • Select your printer, change print settings if necessary, then tap Print.

 

If the printer does not print from your iPad then please perform the steps mentioned under "Frequently asked questions (FAQs)" >> "What if the print job did not print?" from this HP article.

 

I genuinely hope the issue gets resolved without hassles and the unit works great. Keep me posted. All the best! :)

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