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sporktwist
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Message 1 of 2
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HP Recommended

ENVY 4520 not printing black

HP ENVY 4520
macOS 10.13 High Sierra

I am having issues printing black or dark colors with my HP Envy. I have tried everything including:

-new ink cartridges

-aligning printheads

-cleaning printheads

-resetting to factory settings

-downloading new drivers (that's a whole different problem; downloaded the newest release, went to install, "not compatible"!??!?!)

 

absolutely nothing has helped or improved the situation. the printer is not that old (purchased Feb 2018) and I am so frustrated. I would greatly appreciate any help (or sympathy! looks like this is a pretty common issue). thanks.

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Message 2 of 2
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HP Recommended

ENVY 4520 not printing black

@sporktwist

 

If the issue persists after cleaning the Printhead, then you need to get the printer serviced

 

Please contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

KrazyToad
I Am An HP Employee

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