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‎12-21-2019 03:03 PM

HP Recommended
Product: ENVY 5540
Operating System: Microsoft Windows 10 (64-bit)

I have followed all troubleshooting steps (e.g. cleaned contacts, ran color alone, removed/reinserted cartridge, restarted/rebooted printer, reset factory defaults). 

The printer has no issue when i reinstall the past two black cartridges, but will not accept this new one (HP genuine).
Now what? 

When do I give up?
What will HP do so that I haven't blown $30?

1 REPLY 1

‎12-24-2019 02:13 PM - edited ‎12-25-2019 02:18 PM

HP Recommended

@Dr_SPH

 

Welcome to the HP Support Community.

 

Since it is an issue with the new cartridge, I recommend you to contact the HP Support Team for an exchange or get it exchanged from the store/online store you bought it from.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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