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ENVY 5540 no longer prints color from any Windows application

HP Recommended
Envy 5540
Microsoft Windows 10 (64-bit)

ENVY 5540 no longer prints color.  No dialog box (Color/Grayscale/B&W) appears in any application.  I have tried at least two suggested solutions in this forum, including re-install the HP drivers, use the Windows 10 driver, re-install the printer using the IP address...no success.  I saw somewhere there was an issue with the HP driver due to a recent Windows 10 update (?).  In any case, does anyone know of a solution (other than investing in a Canon all-in-one printer, which is my next step if I can't find a solution).

 

Thanks!

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@Vaurien_1952 

 

The setup may vary from printer to printer but basically (for Windows):

 

  (a) Double click printer icon on desktop,
  (b) Click Set Preferences,
  (c) Click Advanced,
  (d) Select "Off" for Print in Grayscale
  (e) Click Ok/Apply ...

 

Regards.

BH
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I appreciate the reply, but it did not solve my problem.  There is an icon on the desktop for the ENVY 5540.  I assume this is the icon to which you were referring.  Under "Set Preferences"  / "Advanced" there is no "Print in Grayscale" option.  I will attach a screen capture of what is shown under "Advanced."  Am I looking in the wrong place?  

 

This is mystifying AND very frustrating.  Something has been changed recently, because I know I have been able to print color from applications on this computer in the recent past.  I have heard that possibly the HP drivers are incompatible with something in the latest update of Windows 10?  

 

Thanks again.Advanced printer properties ENVY 5540.JPG

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